- Northwest Community Management:
https://www.yelp.com/biz/northwest-community-management-portland
Here is the best worst rating:
My HOA had this management company setup for us by the builder of our community, we had to fire them as soon as we could. They kept making numerous errors that caused hardship on us.
1) Lack of returned phone calls to President of the Board during in-contract time. Lack of response to emails, failure to notify us they were going on vacation. They were very slow to get back to anybody even on the board.
2) Shotty accounting - they made so many errors in accounting that our auditor had a lot of journal entry updates and control issues with them. To be brief they would improperly move money or fail to move money, they would cause banking fees to be charged, then charge us to figure out how they would mess things up. We'd find problems with the financials and they they'd end up charging us to figure out how they messed up.
3) Reserve Studies - While they outsourced the Reserve study to another company, they botched the study so badly we had to have it redone for additional expense. They allowed the reserve analyst to improperly calculate things and made a mess of our reserve process,
4) Fees - They make their money in fees, excessive, hidden ones, they charge for absolutely everything, calls, letters, minor stuff you would think would be included. They were pulling down extra fees more then the contract every month, weather there was lots of activity or not! (this was the same case for other former clients i've talked to).
5) Bad Faith - We fired the company because of their poor quality service, they did not even help us while we were paying for them to move to another company. They kept sending invoice for tiny things such as re-forwarding letters and phone calls for months.
6) Worthless services - Their community services were worthless, they did postcards and small newsletter stuff for us, and charged a ton for it.
7) Bills years later - Its been years since we fired this company, we still occasionally see invoice for this company. They know no amount of pettiness. Always read the contract to the letter, in the case of a builder signed contract never let is renew! Their contract includes an indemnity clause in it that is stiff, we got exclusions to the indemnity from our new vendor for certain common things. if you are a current client, consider carefully if you want to take the risk that they bill excessive charges for things years later.
8) The company is an out of state company with some local employees, i feel sorry for them working in such a pit. Most communities fire them if the board is watching close enough this company is worthless. Our manager barely handled problems himself, he always had to get to other parts of the company, sometimes we'd get forwarded emails from weeks later indicating the issue wasn't resolved and they didn't even understand the problem.
9) Lack of responsiveness on Architectural Requests, lack of retention of documentation, failure to get board approval. This community manager caused so many unauthorized modifications to occur by telling people to modify and send an application later. Dishes on roofs penetrating shingles? Really people? My community is still cleaning up their mess. And the owners still think they did nothing wrong because NWCM told them it was okay? Failure to follow documents was a serious issue. Community manager barely followed the rules written in documents
10) Lack of follow upon delinquent accounts, poor tracking, which resulted in financial losses years later. They caused errors in our accounts receivable severe enough we had to write off losses for dues income as a result of failures to act. One of the most common ways they'd screw us over would be to quote just the transfer fee at real estate closing time and forget the owner's pro-rated dues or giant delinquent balance.
11) Missing Audit trail information and lack of documentation of financial matters caused serious problems.
12) boiler plate board packets that barely had enough information pertinent to the board of directors'
This is perhaps the worst company to deal with ever, do not under any circumstances hire them to manage your community, they are a total disaster.
Public filing with the Oregon Secretary of State:
http://egov.sos.state.or.us/br/pkg_web_name_srch_inq.show_detl?p_be_rsn=1218443&p_srce=BR_INQ&p_print=FALSE
Negative reviews and Yellowpages.com:
https://www.yellowpages.com/portland-or/mip/the-management-trust-northwest-729392
"
Bunch of idiots
Northwest Community Management is now The Management Trust, so there are no BBB profiles/records under their former name as it is linked to their new name.
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Negative reviews and Yellowpages.com:
https://www.yellowpages.com/portland-or/mip/the-management-trust-northwest-729392
"
10/08/2011
Provided by Citysearch -
The only contact we've had with them over the last 6 years is letters telling us we left our garbage cans on the driveway. The latest letter was a notice of a fine of $25 for posting garage sale signs in the community.
In fact only 1 of the 7 signs we posted around the surrounding area was in the community itself. The signs were up for a total of 6 hours. Apparently we had ""opportunity to be heard"" prior to the board decision but they neglected to notify us of that opportunity.
This company sucks. They only exist to generate revenue from minor infractions rather than doing anything constructive to improve the community."
In fact only 1 of the 7 signs we posted around the surrounding area was in the community itself. The signs were up for a total of 6 hours. Apparently we had ""opportunity to be heard"" prior to the board decision but they neglected to notify us of that opportunity.
This company sucks. They only exist to generate revenue from minor infractions rather than doing anything constructive to improve the community."
Northwest Community Management is now The Management Trust, so there are no BBB profiles/records under their former name as it is linked to their new name.
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- Superior Community Management:
They were not without their problems for our Association, but they clearly did better than the previous and subsequent (which are one and the same company).
BBB profile with negative reviews:
https://www.bbb.org/oregon/business-reviews/management-consultants/superior-community-management-inc-in-portland-or-22034082/reviews-and-complaints
--- // ---
BBB profile with negative reviews:
https://www.bbb.org/oregon/business-reviews/management-consultants/superior-community-management-inc-in-portland-or-22034082/reviews-and-complaints
--- // ---
- The Management Trust:
One of the several 1 star reviews:
i would like to direct everyone over to the reviews relating to northwest community management, as that was the former name of the management trust.
you can change your name, but you cannot change your reputation.
you can change your name, but you cannot change your reputation.
The Management Trust and Northwest Community Management - the connection filed via public record with the Oregon Secretary of State:
http://egov.sos.state.or.us/br/pkg_web_name_srch_inq.show_detl?p_be_rsn=1525504&p_srce=BR_INQ&p_print=FALSE
BBB profile with negative reviews for The Management Trust, formerly Northwest Community Management:
Tigard Location: https://www.bbb.org/oregon/business-reviews/association-management/the-management-trust-northwest-in-tigard-or-86000547/reviews-and-complaints
Portland Location: https://www.bbb.org/oregon/business-reviews/association-management/the-management-trust-northwest-in-portland-or-22649113/reviews-and-complaints
FACEBOOK: https://www.facebook.com/managementtrust/
Voice your options about how you have been treated by this management company via our Board of Directors.
Even people do not like working for this company:
"Mar 10, 2017
BBB profile with negative reviews for The Management Trust, formerly Northwest Community Management:
Tigard Location: https://www.bbb.org/oregon/business-reviews/association-management/the-management-trust-northwest-in-tigard-or-86000547/reviews-and-complaints
Portland Location: https://www.bbb.org/oregon/business-reviews/association-management/the-management-trust-northwest-in-portland-or-22649113/reviews-and-complaints
FACEBOOK: https://www.facebook.com/managementtrust/
Voice your options about how you have been treated by this management company via our Board of Directors.
Even people do not like working for this company:
"Mar 10, 2017
Doesn't Recommend
Disapproves of CEO
I worked at The Management Trust full-time
Pros
ESOP...Great idea and wonderful motivation for long term employment.
Cons
On the surface, this looks like a great company to work for...a very team and goal oriented approach; however, the management team really does this company a great injustice. Very stiff and uncomfortable environment to work in, and the training? What training?
Advice to Management
Note to management: Invest in people that are willing to spend the time to train individuals. The female I worked under was horribly inpatient, sarcastic, rude and absurdly inconsistent in terms of job expectations. This company takes it's sweet time hiring people, and then lets them go quickly for issues that have nothing to do with job performance. If the Management team doesn't care for you on a personal level, you will be fired under some false pretense. Unhelpful and very ineffective senior management. Extremely negative experience with this company. Looks great on the surface, but they really aren't too interested in giving the employee(s) the training they need to succeed; you will be looked at as an annoyance if you have to ask a question, and if you don't 'fit' in with their 'clique,' forget about keeping your job."
https://www.glassdoor.com/Reviews/The-Management-Trust-Reviews-E341457.htm
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